Aquila's Nylgut strings are made using innovative materials, discovered and perfected in their laboratory after a long period of research and after being thoroughly tested, thus giving rise to a new synthetic product of high technology.
1) Just like gut, the New NylgutÂ® is liable to suffer from cutting edges. Before stringing the instrument do make sure the nut and bridge are free from sharp edges and the nut grooves not too deep and perfectly smooth. You can get rid of sharp edges with very fine grit sandpaper (600, for example) or the finest steelwool (000).
2) The best sound quality develops when the strings have completely 'settled in', which can take a bit of time. To achieve a stable intonation in just a few minutes you can repeatedly pinch each string at midlength with your fingers, pull it decidedly sideways and tune it up again. Rinse and repeat this process until the tuning of the string stabilises.
Re: Delivery. All orders placed on weekdays before 3:45pm will be despatched that same day. All of our delivery options can be found at checkout or on our delivery page.
Re: Returns. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at firstname.lastname@example.org.
For further information visit our Returns & refunds page.