We work from a small premises in Rochford, Essex where our dedicated warehouse team utilises modern technology to receive, pick, pack, and despatch orders in (on average) under 30-mins!
We pride ourselves on our service and for logistics we enlist the help of specialist postal and courier services. As standard we send the majority of orders using Royal Mail First Class post which, although not guaranteed, routinely arrives next day.
For larger, heavier items, and upon request we use the express courier DPD Local which offers fully insured, guaranteed next-(working)day delivery.
Royal Mail Special Delivery is also available for those of you who need your order even more quickly!
PRICING & TIMINGS
All orders placed on weekdays before 3:45pm will be despatched that same day. All of our delivery options are listed below. We keep our delivery service pricing as consistent as possible, although please bear in mind they are subject to change at short notice.
UK STANDARD DELIVERY
Royal Mail 1st Class Post
Free for orders over £30, otherwise £1.99.
UK EXPRESS COURIER DELIVERY
Free for orders over £100, otherwise £5.99
UK EXPEDITED DELIVERY
Royal Mail Special Delivery
EU & GLOBAL
Royal Mail International Tracked
From £9.99 depending on location.
RECEIVING YOUR ORDER
In some cases you’ll be able to amend your delivery options directly with your courier - look out for your despatch email.
DPD and Royal Mail both have free mobile apps which we suggest downloading. DPD’s app provides extensive tracking and control over your delivery, and the Royal Mail app is more basic but allows you to monitor and select contingency delivery options.
Have you got the Shop App? Track all of your deliveries in one place.
DELIVERY EXCEPTIONS AND RESTRICTIONS
We deliver globally and to all UK territories. However, please bear in mind that we’re based in Rochford, Essex and as such geographical location makes it physically impossible to deliver next day in all cases. For services to the Highlands, Isles, and Ireland your delivery may take a day-or-two extra.
We do reserve the right to withdraw from delivering in certain territories if safe and timely delivery is unviable.