Royal Mail 1st Class Post as Standard
The UK's No. 1 String Specialist

What is your returns policy?

What is your returns policy?


In accordance with Distance Selling Regulations, any goods can be returned for any reason within 30 days for a full refund. All returns MUST be confirmed by email or phone in order to obtain a returns number.

Buy with confidence online & mail order. If you don't like it return it to us with in 30 days in its original condition & in original undamaged packaging and we will give you a full refund.
Returned goods must be in their original condition and original undamaged packaging. If you decide that you do not wish to keep an item you can either return it to us yourself at your own expense, or contact us and we will arrange collection.  Please note, this service is chargeable and the average cost for a collection by courier is £14.99. This returns policy does not apply to any items that are special orders unless they are faulty.

Within 30 days of the date of delivery, we will arrange for the collection and replacement of faulty goods within the UK. Outside of 30 days from the date of delivery to a maximum of 12 months, we will arrange for the return of faulty goods from us to the manufacturers for repair, under the terms of manufacturer's warranty. Any returned goods must be properly packaged and suitable for transportation. Any period after 12 months the purchaser will be liable for any carriage costs and repair costs (unless of course the item still falls within the manufacturer's warranty period).

This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.  Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.

Refunds can only be made by the method originally used to pay for the goods.

Refunds should be immediate if made via Paypal or around 3-5 days if made by credit or debit card.