Payment is made by card via our secure online payment gateway Sagepay, or you can use the convenience of Paypal.
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'COVID-19' DELIVERY & RETURNS
There are some delays to standard delivery times due to the Covid-19 virus (Coronavirus) outbreak so please lookout for notices on our website for up-to-date delivery estimates. We've also temporarily adjusted our returns policy to allow for disruption until further notice. Please contact info@stringsdirect.co.uk to arrange your return.
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UK STANDARD DELIVERY Royal Mail 1st Class Post FREE for all orders over £30 - otherwise £1.99 Order before 5 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivered typically within 1-2 working days.
UK EXPRESS DELIVERY DPD Local Courier FREE for all orders over £100 - otherwise £5.99 Order before 5 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivered next working. Fully tracked. Signature required on delivery.
Some locations (including Highlands & Islands) may require a 2-day service where road transport takes longer than 12 hours.
UK SPECIAL DELIVERY Royal Mail Special Delivery £9.99 Order before 5 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivery before 1 pm Monday-Saturday. Signature required on delivery.
Some locations (including Highlands & Islands) may require a 2-day service where road transport takes longer than 12 hours.
EU TRACKED DELIVERY
Royal Mail International Tracked £6.99 Order before 4 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivered typically within 5-7 working days.
EU EXPRESS DELIVERY DHL Economy Select from £15.99 Order before 5 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivered typically within 1-3 working days.
For more information about delivery and further delivery options click here.
RETURNS For your peace of mind, we operate a 30-day returns policy. Please always contact us at info@stringsdirect.co.uk to obtain a returns number before returning. All goods must be returned in the original packaging and in original conditions. For more information about returns click here.
