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My order contains a faulty item

My order contains a faulty item 

If you receive an order and find there's a faulty item enclosed, please contact us via email at info@stringsdirect.co.uk explaining the issue.  You may be asked to provide a photograph of the faulty item.  We will send a replacement item out straight away with an "SAE" (stamped addressed envelope/freepost address) to return the faulty item at no cost to you.

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