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Who is Klarna?

Klarna, from Sweden, is one of Europe's fastest growing and largest banks with over 60 million consumers across more than 75,000 online retail stores worldwide.  Klarna as an alternative payment service provider offers a simple, safe and streamlined buying experience with an effortless checkout solution only requiring your basic information to complete a purchase.

As well as being able to pay normally, Klarna offers an innovative payment alternative called 'Pay Later' which allows you to complete and receive your order before ever paying for it.  This gives you peace of mind when shopping online, knowing that you can get your goods and not have to pay until you've had time to decide you're happy with them.

In A Nutshell

  • Select 'Pay Later' at checkout
  • Complete your order and receive your goods, pay later
  • 14 days to pay
  • No credit check
  • You must be over 18 (D.O.B. required)
  • Klarna will email payment instructions to you
  • Done.



FAQ

How does Pay Later work?

Pay Later is the simple, innovative payment alternative from Klarna, and it couldn't be easier to use.  Simply select the Pay Later option at the checkout and once you complete your order you'll receive an email with payment instructions within two days from Klarna.  You'll then have 14 days to check your order and only pay when you're happy.  You can complete the payment online, at your convenience at www.klarna.com/uk

What information do I need to provide for Pay Later?

To use the Pay Later function all you need to provide is your billing & delivery address, email address, mobile phone number and birth date.  Your email address is where all of your statements will be sent and we need your mobile number should we need to contact you more urgently.  Lastly, you'll need to provide proof of being over 18, which is why we need your birth date.

Please take extra care to provide the correct details as incorrect information could cause communication breakdown and may leave you liable for late payment fees.

Will you run a credit check against me?

Nope!  Neither Klarna or Strings Direct will run any kind of credit search that may impact your credit rating.  Klarna may run some 'soft credit' enquiries which are not recorded and will not affect your credit score.

What are my payment options with Klarna?

Within the Klarna checkout you have the option to pay after delivery or pay at the point of purchase; just select your preferred option when placing your order.

What happens if I want to cancel or return my order?

Klarna will cancel the payment as soon as the order is cancelled by us.  If you need to return some items either before or after you've paid, the order will be cancelled or refunded once the items have been confirmed back at with us.

What happens if I miss a payment?

Please try not to.  Klarna will remind you two days before the payment is due to help you pay on time.  If your payment is very late you will receive a text and letter from Klarna and your credit rating may be affected.

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