Royal Mail 1st Class Post as Standard
The UK's No. 1 String Specialist

I've ordered the wrong item - how do I return/Exchange?

I've ordered the wrong item - how do I return/Exchange?

1) Log into your account & go to "My Order History"

2) Click on "View" for the order you wish to return

3) From here you can select the specific items you wish to return and tick the box to the right

4) After selecting the products you wish to return - click "Return Item"

5) Then select the reason for your return from the drop down menu and click "Return Item"

6) You will then be emailed a Returns Confirmation with your Returns RAN Number & a downloadable/printable version of your returns form.

7) Print off the Returns form and send the items back with the completed form to the Returns Address located on the form.

8) Once received, we will process your return usually within 48 hours (more often than not it is within 24 hours)

Please bear in mind that refunds can take up to 3 days depending on the original payment method e.g Paypal refunds are immediate.

If you have any problems with this process please contact us via email at