Same Day Dispatch Before 3pm Mon-Fri
1ST CLASS POST On all orders, as standard!
Changed Your Mind? 30 Day Easy Returns

How do I return an item?

How do I return an item?

1) Log into your account & go to "My Order History"

2) Click on "View" for the order you wish to return

3) From here you can select the specific items you wish to return from the check box to the right

4) After selecting the products you like to return - click "Return Item"

5) Then select the reason for your return from the drop down menu and click "Return Item"

6) You will then be emailed a Returns Confirmation with your Returns RAN Number & a downloadable/printable version of your returns form.

7) Print of the Returns form and send the items back with the completed form to the Returns Address which is also located on the returns form.

8) Once received we will process your return usually within 48 hours (more often than not its within 24 hours)

If you have any problems with this process please contact us via email at info@stringsdirect.co.uk. 

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