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Delivery


OVERVIEW
Here at Strings Direct we like to offer our customers a choice of delivery options to suit all needs and budgets. Time scales, delivery estimates, and delays are quoted in working/business days (Monday - Friday excl. public holidays).  For complete outline of rates please scroll down and select your delivery country group below.

Royal Mail 1st Class Post
(available to all UK customers incl. Highlands, Isles, Northern Ireland and Channel Islands)
As standard, all of our UK orders with value of £30-£100 are sent by Royal Mail 1st Class post. This is not a trackable delivery service and although orders sent using this service typically arrive within 1-3 working days, deliveries can take up to 14 days to arrive.

Royal Mail 2nd Class Post
(available to all UK customers incl. Highlands, Isles, Northern Ireland and Channel Islands)
Offered as a more cost-effective alternative to 1st Class post for any order under £30. This is not a trackable delivery service and although orders sent using this service typically arrive within 3-5 working days, deliveries can take up to 14 days to arrive.

Royal Mail 24 Tracked Delivery
(available to all UK customers incl. Highlands, Isles, Northern Ireland and Channel Islands)
This service is available for UK orders under the value of £100. Royal Mail aim to delivery orders sent using the 24 Tracked service the next working day, however, it is not a guaranteed next day service. The Royal Mail 24 Tracked Service allows customers to track their delivery online and you can receive e-mail and text message updates to help you keep tabs on your delivery (if these are provided at the checkout stage). This service does not require a signature upon delivery.

Royal Mail Special Delivery
(available to all UK customers incl. Highlands, Isles, Northern Ireland and Channel Islands)
Special Delivery is Royal Mail’s premium delivery service and guarantees delivery the next working day before 1pm. Online tracking is available as well as e-mail and SMS updates to notify you of the whereabouts of your delivery. A signature upon delivery is required for orders sent using this service.

Express Courier Delivery
Orders sent using our Express Courier Delivery Service are handled by our courier DPD Local and delivered the next working day between the hours of 9am and 5pm. On the day of delivery, DPD local will send a notification by e-mail and/or SMS, providing a 1 hour window of when delivery is scheduled to be made. A signature is required upon delivery using this service. If you are unavailable to take delivery of your parcel, you can reschedule it using DPD Local’s automated service or customer service line. Alternatively, we would be more than happy to help rearrange delivery on your behalf if you wished.
If you require a delivery specifically on a Saturday or Sunday, please do not hesitate to get in touch.

Oversized Orders
Due to size and weight limits, deliveries of larger items (e.g. Guitar Cases, Amplifier Stands, Guitar Stands and some larger effects etc.) that cannot be sent through the services offered by Royal Mail will be sent using the relevant courier for your delivery region. Any applicable delivery charges will be shown at the checkout.

United Kingdom (Mainland)


UK STANDARD DELIVERY
Royal Mail 1st Class Post

FREE for all orders over £30 - otherwise £1.99
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 1-2 working days.


UK ECONOMY DELIVERY
Royal Mail 2nd Class Post

99p for all orders under £30 
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 3-5 working days.


UK TRACKED DELIVERY
Royal Mail 24 Tracked

£2.99 for all orders over £30 - otherwise £4.99
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 1-2 working days. No signature required.


UK EXPRESS DELIVERY
DPD Local Courier

FREE for all orders over £100 - otherwise £5.99 (for orders over £30) and £7.99 (for orders under £30)
Order before 4pm Monday-Friday for same-day dispatch. Delivered next working. Fully tracked. Signature required on delivery.
Some locations (including Highlands & Islands) may require a 2-day service where road transport takes longer than 12 hours.


UK SPECIAL DELIVERY
Royal Mail Special Delivery

£9.99
Order before 3pm Monday-Friday for same-day dispatch. Delivery before 1pm Monday-Saturday. Signature required on delivery.
Some locations (including Highlands & Islands) may require a 2-day service where road transport takes longer than 12 hours.


* * * * *

 

United Kingdom (Highlands, Isles & Remote Areas)


UK STANDARD DELIVERY
Royal Mail 1st Class Post

FREE for all orders over £30 - otherwise £1.99
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 1-2 working days.


UK ECONOMY DELIVERY
Royal Mail 2nd Class Post

99p for all orders under £30 
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 1-2 working days.


UK TRACKED DELIVERY
Royal Mail 24 Tracked

£2.99 for all orders over £30 - otherwise £4.99
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 3-5 working days. No signature required.


UK SPECIAL DELIVERY
Royal Mail Special Delivery

£9.99 - FREE for all orders over £100
Order before 3pm Monday-Friday for same-day dispatch. Delivery before 1pm Monday-Saturday. Signature required on delivery.
Some locations (including Highlands & Islands) may require a 2-day service where road transport takes longer than 12 hours.


UK EXPRESS DELIVERY
DPD Local Courier

£14.99
Order before 4pm Monday-Friday for same-day dispatch. Delivered next working. Fully tracked. Signature required on delivery.
Some locations (including Highlands & Islands) may require a 2-day service where road transport takes longer than 12 hours.


* * * * *

We are aware that some couriers charge a premium rate to deliver to non-mainland UK regions and some more remote areas of the country.  As a company we always try to keep our postage charges to these areas as fair as we possibly can and continue to review these rates and alter them where an equivalent service is available at a cheaper rate 

Due to size and weight limits, deliveries of larger items that cannot be sent through the services offered by Royal Mail will be sent as standard by our courier, DPD Local and be charged at our usual courier rate to these areas.

* * * * *

Channel Islands


UK STANDARD DELIVERY
Royal Mail 1st Class Post

FREE for all orders over £30 - otherwise £1.99
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 1-2 working days.


UK ECONOMY DELIVERY
Royal Mail 2nd Class Post

99p for all orders under £30 
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 3-5 working days.


UK TRACKED DELIVERY
Royal Mail 24 Tracked

£2.99 for all orders over £30 - otherwise £4.99
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 1-2 working days. No signature required.


UK SPECIAL DELIVERY
Royal Mail Special Delivery

£9.99 - FREE for all orders over £100
Order before 3pm Monday-Friday for same-day dispatch. Delivery before 1pm Monday-Saturday. Signature required on delivery.
Some locations may require a 2-day service where road transport takes longer than 12 hours.


UK EXPRESS DELIVERY
DPD Local Courier

£24.99
Order before 4pm Monday-Friday for same-day dispatch. Delivered next working. Fully tracked. Signature required on delivery.
Some locations may require a 2-day service where road transport takes longer than 12 hours.


* * * * *

We are aware that some couriers charge a premium rate to deliver to the Channel Islands.  As a company we always try to keep our postage charges to these areas as fair as we possibly can and continue to review these rates and alter them where an equivalent service is available at a cheaper rate 

Due to size and weight limits, deliveries of larger items that cannot be sent through the services offered by Royal Mail will be sent as standard by our courier, DPD Local and be charged at our usual courier rate to these areas.

* * * * *

Northern Ireland


UK STANDARD DELIVERY
Royal Mail 1st Class Post

FREE for all orders over £30 - otherwise £1.99
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 1-2 working days.


UK ECONOMY DELIVERY
Royal Mail 2nd Class Post

99p for all orders under £30 
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 3-5 working days.


UK TRACKED DELIVERY
Royal Mail 24 Tracked

£2.99 for all orders over £30 - otherwise £4.99
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 1-2 working days. No signature required.


UK SPECIAL DELIVERY
Royal Mail Special Delivery

£9.99 - FREE for all orders over £100
Order before 3pm Monday-Friday for same-day dispatch. Delivery before 1pm Monday-Saturday. Signature required on delivery.
Some locations may require a 2-day service where road transport takes longer than 12 hours.


UK EXPRESS DELIVERY
DPD Local Courier

£14.99
Order before 4pm Monday-Friday for same-day dispatch. Delivered next working. Fully tracked. Signature required on delivery.
Some locations may require a 2-day service where road transport takes longer than 12 hours.


* * * * *

We are aware that some couriers charge a premium rate to deliver to Northern Ireland.  As a company we always try to keep our postage charges to these areas as fair as we possibly can and continue to review these rates and alter them where an equivalent service is available at a cheaper rate 

Due to size and weight limits, deliveries of larger items that cannot be sent through the services offered by Royal Mail will be sent as standard by our courier, DPD Local and be charged at our usual courier rate to these areas.

* * * * *

Republic of Ireland


EU STANDARD DELIVERY
Royal Mail International Standard - Non-Tracked

from £3.99
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 3-5 working days.


EU TRACKED DELIVERY
Royal Mail International Tracked (Under 2kg)

from £7.99 
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 3-5 working days. No signature required.


EU EXPRESS DELIVERY
DHL International (Fully Tracked) 

from £12.99 (Rate may increase for heavy items)
Order before 4pm Monday-Friday for same-day dispatch. Delivered within 1-3 working days. Fully tracked. Signature required on delivery.

* * * * *

Due to size and weight limits, deliveries of larger items that cannot be sent through normal Air Mail services will be sent as standard by our courier, DHL and be charged at our usual express delivery rate to these areas.

* * * * *

European Union

For deliveries to countries within the EU, we offer three delivery options and delivery charges are dependent on the value, physical size and weight of your order.  The applicable carriage charge will be calculated at the checkout stage but you can see an estimate of the delivery charges to your specific country at the ‘My Bag’ page of the checkout.

* * * * *

EU STANDARD DELIVERY
Royal Mail International Standard 
- Non-Tracked
from £3.99
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 3-5 working days.


EU TRACKED DELIVERY
Royal Mail International Tracked (Under 2kg)

from £7.99 
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 3-5 working days. No signature required.


EU EXPRESS DELIVERY
DHL International (Fully Tracked) 

from £12.99 (Rate may increase for heavy items)
Order before 4pm Monday-Friday for same-day dispatch. Delivered within 1-3 working days. Fully tracked. Signature required on delivery.

* * * * *

Due to size and weight limits, deliveries of larger items that cannot be sent through normal Air Mail services will be sent as standard by our courier, DHL and be charged at our usual express delivery rate to these areas.

* * * * *

Worldwide

For deliveries to countries outside of the EU, we offer three delivery options and delivery charges are dependent on the value, physical size and weight of your order.  The applicable carriage charge will be calculated at the checkout stage but you can see an estimate of the delivery charges to your specific country at the ‘My Bag’ page of the checkout.

* * * * *

INTERNATIONAL STANDARD DELIVERY
Royal Mail International Standard 
- Non-Tracked
from £3.99
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 7-10 working days.


INTERNATIONAL TRACKED DELIVERY
Royal Mail International Tracked (Under 2kg)

from £7.99 
Order before 3pm Monday-Friday for same-day dispatch. Delivered typically within 3-7 working days. No signature required.


INTERNATIONAL EXPRESS DELIVERY
DHL International (Fully Tracked) 

from £15.99 (Rate may increase for heavy items)
Order before 4pm Monday-Friday for same-day dispatch. Delivered within 1-3 working days. Fully tracked. Signature required on delivery.

* * * * *

Due to size and weight limits, deliveries of larger items that cannot be sent through normal Air Mail services will be sent as standard by our courier, DHL and be charged at our usual express delivery rate to these areas.

* * * * *


When can I expect to receive my order?
Orders received before 3pm Monday to Friday will be dispatched that same day. Delivery is by Royal Mail ‘First Class’ post and is usually next day but can typically take between 1-3 workings days from the date of posting. Delays can occur if circumstances beyond our control disrupt postal services such as adverse weather conditions or postal strikes. We always urge customers to make sure you have thoroughly checked any details you’ve provided to us to prevent any unnecessary delays caused by address errors.

Most small orders are sent in bespoke boxes that are designed to fit through standard size letter boxes. However, although it is advised but not a necessity, we do ask customers to set the delivery address to a premises where someone will be available to take delivery of the package, no matter how big or small the order.

Missing or Delayed Items
Please note that we will need to wait 14 days before being able to replace or refund lost items sent within the UK. For international orders this time frame may significantly increase depending on the delivery country.

If your order has not arrived at the delivery address within the 14 day period please e-mail us at info@stringsdirect.co.uk.

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