Royal Mail 1st Class Post as Standard
The UK's No. 1 String Specialist

Delivery

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'COVID-19' DELIVERY ESTIMATES

There are some delays to standard delivery times due to the Covid-19 virus (Coronavirus) outbreak.
Please lookout for notices on our website for up-to-date delivery estimates. 

 

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OVERVIEW
Here at Strings Direct, we like to offer our customers a choice of delivery options to suit all needs and budgets. Timescales, delivery estimates, and delays are quoted in working/business days (Monday - Friday excl. public holidays).  For a complete outline of rates please scroll down and select your delivery country group below.

Royal Mail 1st Class Post
(available to all UK customers incl. Highlands, Isles, Northern Ireland and the Channel Islands)
As standard, all of our UK orders under the value of £100 are sent by Royal Mail 1st Class post. 

Royal Mail Special Delivery
(available to all UK customers incl. Highlands, Isles, Northern Ireland and the Channel Islands)
Special Delivery is Royal Mail’s premium delivery service and guarantees delivery the next working day before 1 pm. Online tracking is available as well as e-mail and SMS updates to notify you of the whereabouts of your delivery. A signature upon delivery is required for orders sent using this service.

Express Courier Delivery
Orders sent using our Express Courier Delivery Service are handled by our courier DPD Local and delivered the next working day between the hours of 9 am and 5 pm. On the day of delivery, DPD local will send a notification by e-mail and/or SMS, providing a 1-hour window of when delivery is scheduled to be made. A signature is required upon delivery using this service. If you are unavailable to take delivery of your parcel, you can reschedule it using DPD Local’s automated service or customer service line. Alternatively, we would be more than happy to help rearrange the delivery on your behalf if you wish.
(If you require a delivery specifically on a Saturday or Sunday, please do not hesitate to get in touch.)

Oversized Orders
Due to size and weight limits, deliveries of larger items (e.g. Guitar Cases, Amplifier Stands, Guitar Stands and some larger effects etc.) that cannot be sent through the services offered by Royal Mail will be sent using the relevant courier for your delivery region. Any applicable delivery charges will be shown at the checkout.

All quoted times are based on Greenwich Mean Time (GMT)

United Kingdom (Mainland)


UK STANDARD DELIVERY
Royal Mail 1st Class Post

FREE for all orders over £30 - otherwise £1.99
Order before 3:00 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivered typically within 1-3 working days.


UK EXPRESS DELIVERY
DPD Local Courier

FREE for all orders over £100 - otherwise £5.99
Order before 3:00 pm Monday-Friday for same-day dispatch. Delivered next working day. Fully tracked. Signature required on delivery.
Some locations (including Highlands & Islands) may require a 2-day service where road transport takes longer than 12 hours.


UK SPECIAL DELIVERY
Royal Mail Special Delivery

£9.99
Order before 3:00 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivery before 1 pm Monday-Friday. Signature required on delivery.
Some locations (including Highlands & Islands) may require a 2-day service where road transport takes longer than 12 hours.


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United Kingdom (Highlands, Isles & Remote Areas)


UK STANDARD DELIVERY
Royal Mail 1st Class Post

FREE for all orders over £30 - otherwise £1.99
Order before 3:00 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivered typically within 1-3 working days.


UK SPECIAL DELIVERY
Royal Mail Special Delivery

£9.99 - FREE for all orders over £100
Order before 3:00 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivery before 1 pm Monday-Friday. Signature required on delivery.
Some locations (including Highlands & Islands) may require a 2-day service where road transport takes longer than 12 hours.


UK EXPRESS DELIVERY
DPD Local Courier

£14.99
Order before 3:00 pm Monday-Friday for same-day dispatch. Delivered next working. Fully tracked. Signature required on delivery.
Some locations (including Highlands & Islands) may require a 2-day service where road transport takes longer than 12 hours.


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We are aware that some couriers charge a premium rate to deliver to non-mainland UK regions and some more remote areas of the country.  As a company, we always try to keep our postage charges to these areas as fair as we possibly can and continue to review these rates and alter them where an equivalent service is available at a cheaper rate 

Due to size and weight limits, deliveries of larger items that cannot be sent through the services offered by Royal Mail will be sent as standard by our courier, DPD Local and be charged at our usual courier rate to these areas.

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Channel Islands


UK STANDARD DELIVERY
Royal Mail 1st Class Post

FREE for all orders over £30 - otherwise £1.99
Order before 3:00 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivered typically within 1-3 working days.


UK SPECIAL DELIVERY
Royal Mail Special Delivery

£9.99 - FREE for all orders over £100
Order before 3:00 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivery before 1 pm Monday-Friday. Signature required on delivery.
Some locations may require a 2-day service where road transport takes longer than 12 hours.


UK EXPRESS DELIVERY
DPD Local Courier

£24.99
Order before 3:00 pm Monday-Friday for same-day dispatch. Delivered next working. Fully tracked. Signature required on delivery.
Some locations may require a 2-day service where road transport takes longer than 12 hours.


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We are aware that some couriers charge a premium rate to deliver to the Channel Islands.  As a company, we always try to keep our postage charges to these areas as fair as we possibly can and continue to review these rates and alter them where an equivalent service is available at a cheaper rate 

Due to size and weight limits, deliveries of larger items that cannot be sent through the services offered by Royal Mail will be sent as standard by our courier, DPD Local and be charged at our usual courier rate to these areas.

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Northern Ireland


UK STANDARD DELIVERY
Royal Mail 1st Class Post

FREE for all orders over £30 - otherwise £1.99
Order before 3:00 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivered typically within 1-3 working days.


UK SPECIAL DELIVERY
Royal Mail Special Delivery

£9.99 - FREE for all orders over £100
Order before 3:00 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivery before 1 pm Monday-Friday. Signature required on delivery.
Some locations may require a 2-day service where road transport takes longer than 12 hours.


UK EXPRESS DELIVERY
DPD Local Courier

£14.99
Order before 3:00 pm Monday-Friday for same-day dispatch. Delivered next working day. Fully tracked. Signature required on delivery.
Some locations may require a 2-day service where road transport takes longer than 12 hours.


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We are aware that some couriers charge a premium rate to deliver to Northern Ireland.  As a company, we always try to keep our postage charges to these areas as fair as we possibly can and continue to review these rates and alter them where an equivalent service is available at a cheaper rate 

Due to size and weight limits, deliveries of larger items that cannot be sent through the services offered by Royal Mail will be sent as standard by our courier, DPD Local and be charged at our usual courier rate to these areas.

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European Union (incl Republic of Ireland)

We are delighted to say that we are once again shipping orders to EU countries.  Since the UK left the EU, shipping orders to Europe became increasingly difficult due to changing shipping rules and regulations.  However, we are pleased to say that we now have the facilities to ship orders to all EU countries under the EU’s IOSS scheme.

There have been some slight changes to how orders are processed which is all outlined below, but these amendments will result in a fuss-free order and delivery process when ordering with us.

As of July 2021, the EU withdrew its 22 Euros low-value consignment relief. As a result, any order being imported into the EU is subject to VAT. 

Any VAT due is usually calculated and charged at Customs before the goods can be released and delivery can be completed.  However, under the EU’s new IOSS scheme when you place an order with us, all prices are displayed and charged including the standard rate of VAT charged in your own country.

For example, if you are ordering from Belgium, the price you pay for goods will be inclusive of the 21% VAT rate charged in Belgium.  This rate will of course vary depending on your country’s own standard tax rate.

The advantage of our EU customers ‘prepaying’ their tax upfront via our website means they will benefit from a more accurate tax rate, faster ‘Green Clearance’ through Customs, fewer shipping delays and no surprise duties due before your goods can be released and delivered.

Delivery charges will vary from country to country depending on the value and weight of your order.  The applicable carriage charge will be calculated at the checkout stage but you can see an estimate of the delivery charges to your specific country at the ‘My Bag’ page of the checkout.

If you have any questions, please do not hesitate to get in touch and we will be happy to go through any details with you.

Worldwide

For deliveries to countries outside of the EU, we offer three delivery options and delivery charges are dependent on the value, physical size and weight of your order.  The applicable carriage charge will be calculated at the checkout stage but you can see an estimate of the delivery charges to your specific country at the ‘My Bag’ page of the checkout.

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INTERNATIONAL DELIVERY (SIGNED, TRACKED. TRACKED and SIGNED services)
Royal Mail International Tracked (Under 2kg)

£9.99 
Order before 3:00 pm Monday-Friday, or 11 am Saturday for same-day dispatch. Delivered typically within 3-7 working days. No signature required.

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Where possible, we will always send orders by 'Tracked' or 'Tracked and Signed' Delivery.  Both services are fully tracked from our warehouse to the final delivery point.  At the checkout these services are labeled as follows;

International Delivery - Tracked

International Delivery - Tracked and Signed

Some countries only offer a 'Signed' service.  These deliveries are tracked until they leave the UK and a signature is obtained upon delivery.  Where this is applicable, the delivery service will be labelled as 'International Delivery - Signed on Delivery' at the checkout stage


When can I expect to receive my order?
Orders received before 3pm Monday to Friday, or before 11 am Saturday will be dispatched that same day. Delivery is by Royal Mail ‘First Class’ post and is usually next day but can typically take between 1-3 workings days from the date of posting. Delays can occur if circumstances beyond our control disrupt postal services such as adverse weather conditions or postal strikes. We always urge customers to make sure you have thoroughly checked any details you’ve provided to us to prevent any unnecessary delays caused by address errors.

Most small orders are sent in bespoke boxes that are designed to fit through standard-sized letterboxes. However, although it is advised but not a necessity, we do ask customers to set the delivery address to a premises where someone will be available to take delivery of the package, no matter how big or small the order.

Missing or Delayed Items
Please note that we will need to wait 14 days before being able to replace or refund lost items sent within the UK. For international orders, this time frame may significantly increase depending on the delivery country.

If your order has not arrived at the delivery address within the 14 day period please e-mail us at info@stringsdirect.co.uk.

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