£0.00
-  Items (0)
Same Day Dispatch DPD Courier 30 Day Returns

Delivery & Returns

Pricing

String Set Pricing

Prices quoted are for 'per set' of strings, eg. should a ten set price be quoted at £5.00 this would be £5.00 per set, so ten sets would be £50.00

Price Matching Policy

We believe we have the fairest pricing structure for all strings & instrument accessories. However, if you find strings or accessories advertised in the UK mainland at a genuine better price (including delivery) we will attempt not only match the price, but try and better it! Don't hesitate! Just email info@stringsdirect.co.uk or call our hotline on 01702 540068 (option 1).

**Please note this does not apply to auction sites or to post sales.**

Delivery

Delivery Charges

All UK mainland orders of £30.00 or under carry a £1.99 delivery charge. UK (excluding Highlands and Islands) orders over that amount are free delivery unless you have selected a premium delivery service (i.e. - Next Day Delivery).

International Delivery

All International orders are sent via Royal Mail.

The Royal Mail Services are listed below. For the Global Mail services Royal Mail collect the package from our premises and fly the parcel to the country destination. Royal Mail then inject the parcel into the local postal system and your parcel is delivered via your own countries postal service

Royal Mail Global Mail Standard - this is an untracked service which usually takes around 3-5 days - dependent on the country

Royal Mail Tracked - same as the standard global mail but can be tracked during transit 

DPD Classic Courier - Fully tracked 3-5 day courier service

DHL Express - Fully Tracked 1-2 day courier service (usually next day delivery)

The delivery charge is a reflection of order value, size and weight.  We do our utmost to keep these charges as low as we can. You can estimate delivery charges within your shopping basket.

When can I expect to receive my order?

Orders received before 3pm Monday to Friday will be dispatched that same day. Delivery is by Royal Mail ‘First Class’ post and is usually next day but can typically take between 1-3 days from the date of posting. Delays can occur if circumstances beyond our control disrupt postal services.  

Most small orders are sent in bespoke boxes that are designed to fit through standard size letter boxes.  However, although it is advised but not a necessity, we do ask customers to set the delivery address as a premises where someone will be there to take delivery of the package, no matter how big or small the order.

Expedited Delivery

If you absolutely require guaranteed next day delivery, we can offer a Royal Mail ‘Special Delivery’ service which is only guaranteed for weekday deliveries and your order must be placed before 3pm, Monday - Friday. This service can be added by selecting ‘UK Royal Mail Special Delivery’ at the checkout stage. There is a £9.99 additional cost for ‘Special Delivery’ before 1pm or you can select our Interlink Next Day Service (again weekdays only for delivery).

**Please Note** Some premium delivery services are not always available to Channel Islands, Highlands and Islands postcodes and may incur a higher delivery cost.

Oversized Orders

Larger orders over 2kg (Multi-Effects, Amps, Guitars or Guitar Stands etc) have to be sent by a courier and delivery times are between 9am and 5pm weekdays . A signature is required on delivery.

Missing or delayed items

Please note that we will need to wait 14 days before being able to replace or refund lost items.
If your order has not arrived at the delivery address within the 14 day period please contact us at  info@stringsdirect.co.uk.

Returns & Refund Policy

Returns

To arrange a return please contact Sam in our Returns Department by phone 01702 540068 or email brandon@stringsdirect.co.uk  and we will issue you with a returns number.

30 Day Money Back Guarantee

In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 30 days for a refund. All returns MUST be confirmed by email or phone in order to obtain a returns number.

Buy with confidence online & mail order. If you don't like it return it to us with in 30 days in its original condition & in original undamaged packaging and we will give you a full refund.
Returned goods must be in their original condition and original undamaged packaging. If you decide that you do not wish to keep an item you can either return it to us yourself at your own expense, or contact us and we will arrange collection.  Please note, this service is chargeable and the average cost for a collection by courier is £14.95. This returns policy does not apply to any items that are special orders unless they are faulty.

Within 28 days of the date of delivery, we will arrange for the collection and replacement of faulty goods within the UK. Outside of 28 days from the date of delivery to a maximum of 12 months, we will arrange for the return of faulty goods from us to the manufacturers for repair, under the terms of manufacturer's warranty. Any returned goods must be properly packaged and suitable for transportation. Any period after 12 months the purchaser will be liable for any carriage costs and repair costs (unless of course the item still falls within the manufacturer's warranty period).

This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.  Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.

Refunds can only be made by the method originally used to pay for the goods. The funds should appear on customer's bank statement within 3-5 working days (Please note that refund times are dictated by the card issuers and are outside our control).